LEAVING FEEDBACK

If you have a complaint or any other feedback (whether positive or negative, or a suggestion for improvements), we would appreciate hearing from you.

To lodge a complaint or give feedback, you can:

Justin Meyer, Practice Manager
North Brighton Medical
75 Asling Street
BRIGHTON VIC 3186

  • telephone us on 03 8506 9949 and ask to speak to the Practice Manager; or

  • email us at enquiries@northbrightonmedical.com.au (please refer to our Email Policy).

complaints

North Brighton Medical takes complaints seriously. Upon receipt of a complaint we will examine the complaint and instigate internal procedures.

We will endeavour to respond to your complaint within 30 days of submission. We may need you to provide more details about the complaint in order to be able to respond properly.

If you are not satisfied with our response to your complaint, you can contact the Victorian Health Complaint Commissioner.

Health Complaint Commissioner
Telephone: 1300 582 113
Web: https://hcc.vic.gov.au

Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health or performance of a practitioner or the health of a student.

Australian Health Practitioner Regulation Agency (AHPRA)
Telephone: 1300 419 495
Postal Address: GPO Box 9958, Melbourne VIC 3001
Web: www.ahpra.gov.au

Refer to our Privacy Policy regarding complaints relating to a privacy matter.

PATIENT FEEDBACK QUESTIONNAIRE: 2022

We are currently collecting feedback from our patients via a questionnaire, with patients asked to evaluate their experiences with our practice based on their recent consultation.

We will be sharing the results here once we have sufficient responses.

PATIENT FEEDBACK QUESTIONNAIRE: 2019 RESULTS

In the first half of 2019, we collected feedback from our patients via a questionnaire. We asked respondents to evaluate their experiences with our practice. The results are in, and we’d like to share some of our findings and announce some minor changes we are in the process of introducing based on the feedback and suggestions given - click here for details.

like us on facebook

We regularly post updates about our Practice on our Facebook page, along with health tips and other useful information.

Click the button below to like us on Facebook and stay updated.

leave a google review

Click here to leave a Google review about our Practice.